Free Returns

CHANGE OF MIND – NOT IN LOVE

We hope you love your purchase but if you are not happy with the item (wrong size, wrong colour etc) we'll send you a new size, color, style, or issue you a refund. Returns and exchanges are free when you use a prepaid return shipping label (online purchases only), or when you return in store. You have up to 30 days from ship date to return items purchased at Rest21. If we have made a mistake with an order, please email us right away at contact@Reset21.com.au

CHANGE OF MIND – POLICY

  • No returns on sale items, accessories, few left - these purchases are FINAL.
  • NO REFUND/ CREDIT NOTE for the monetary difference % off for a sale/ flash sale/ final sale after you paid for the items/ sale period has ended.
  • If you change your mind, make the wrong selection or The item doesn't fit right you may exchange your item(s) for exchange or store credit (which ever you prefer), Providing:
  • It is within 30 days from ship date to return items purchased at Reset21.
  • Proof of purchase (tax invoice) is required
  • Goods that have been worn will not be accepted for change of mind.  You must return all goods with original packaging.
  • The item(s) are in their original condition, with all labels and tags still attached
  • The item(s) are unworn, unwashed, not used, not altered, soiled or damaged, including scissor cuts, and in original condition.
  • The items(s) do not smell of perfume/deodorant so please take due care when trying on your order.
  • For hygienic reasons home/ giftware, cosmetics, makeup, hosiery, swimwear or earrings cannot be returned.
  • If the item has been damaged/ not as described, under Australian consumer law, we will replace or fix the item free of charge for you. 
  • Please note one exchange per order.
  • Returned items not satisfying the above criteria will be automatically returned to the customer at your own expense, and online staff reserve the right to reject a returned item. 

When returning goods, please ensure:

  • All items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc.
  • Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning
  • Kindly note that exchange requests are not held. We suggest placing a new order for the new item to avoid missing out and requesting a refund for the returning item
  • the payment details (refunds can only be paid to the credit card used at purchase).

Please note: Colours may vary due to different computer screens and dye lots. Due to the popularity of our ranges, we cannot guarantee that we will have a different size in stock to exchange your item. For this reason, any returns will automatically be issued as a store credit that will allow you to revisit our site to either purchase a different item or the same item in a different size (providing it is available). Returns are processed within 3 days of receiving your items. You will receive an email with details of the store credit.

If you need further information, contact us.